Frequently Asked Questions
Ming Ang Confectionery SDN.BHD reserved the rights to modify or change the policy at any time without further notice. Please ensure you have read through all terms and condition to avoid any misunderstanding.
We deliver to your location within West Malaysia and East Malaysia.
At the moment, we are unable to deliver to countries outside Malaysia. However, if it’s a bulk order and deliver to Singapore, we may be able to arrange for delivery. Contact us at +60127188122
At the moment, we are unable to ship to Singapore for individual orders. However, if it’s a bulk order and deliver to Singapore, we may be able to arrange for delivery. Contact us at +60127188122
Estimate Delivery Time: 3 – 7 business days (except weekend & public holiday)
Orders that is placed after 12th of January 2020 will receive after 4th of February 2020.
We only able to deliver to one delivery address per transaction or order.
You may contact us immediately if you made an error in your delivery address.
However, if your order is already in delivery process, we will not be able to accept any changes to your delivery address.
Our courier partner will leave a card in your mailbox or under your door if there is no person receiving your package at your delivery address. You are to contact the phone number listed on that card to arrange another delivery attempt or pick-up options in your area.
The shipping and delivery charges will be displayed in your final order summary page, just before you authorize the payment of your order.
Delivery services charges will apply separately for West and East Malaysia.
Prices on Ming Ang Confectionery SDN.BHD website are subjected to change without prior notice.
We will send you the tracking number by email, after we shipped your order. You can track your order from the links provided.
Occasionally delivery packages are returned to us as undeliverable after 2 delivery attempts.
Do note that orders that are returned to us as undeliverable cannot be re-shipped to you as we maintain a strict policy of ensuring the freshness in our products. As such, we will refund orders that is marked and confirmed by our courier as not delivered.
You are encouraged to keep track of your order when we send you the tracking details of your order.
Some of the reasons for Undeliverable Orders:
- Incorrect or incomplete address during your order submission
- Delivery restrictions associated with a building, office or residential area
- Failed delivery attempts by GDex (GD Express)
- Refusal to accept delivery by any recipient residing in your delivery address
Unfortunately we do not provide any cancellation or refund policy for your order. Please ensure you check your final order confirmation before making online payment through Ming Ang Confectionery SDN.BHD website. Please contact us via email if there are any issues and we will try our best to resolve it.
You are requested to double check the product quantity upon receival. Any discrepancies should be reported within 1 day upon receival.
Please contact us directly through the Facebook private message, Website live chat or Website contact form. In addition, please attach with snapshot of all the product received and the invoice.
Note: For delivery of wrong product, you will be required to return the goods in the same condition as delivered to you. We will not accept returned items if they show any signs of usage or damage. Furthermore, we will arrange the courier company to pick up the wrong items and we will resend the items to you within Malaysia address.
Please contact us directly through the Facebook private message, Website live chat or Website contact form. In addition, please attach snapshots of the damaged products from a few angles. Our customer support representative will ascertain the situation and work with you closely to rectify the issue. Refund and returns of damaged products are at the discretion of Ming Ang Confectionery Sdn. Bhd. and we review each cases individually and manually.